Frequently asked questions
HOW CAN I UPGRADE MY PLAN?
From the Subscriptions button in the user menu you can upgrade your plan at anytime. You can also add additional Document Slots, Sales Tools, Branches and Users at any point in time.
WHEN WILL I BE BILLED?
Our free account does not require a credit card.
All other accounts require a credit card at setup and you will be invoiced on the date your free trial expires, recurring each month thereafter.
WHAT IF I UPGRADE MY ACCOUNT, WHEN WILL I BE BILLED?
Any extra users or upgrade to your account will be prorated and billed at your next invoice date.
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
Visa, Mastercard and American Express.
WHAT HAPPENS WHEN MY FREE TRIAL EXPIRES?
We don’t ask for your credit card up front for the free account, so we can’t charge you until you decide you want to purchase Unify. You’re always in control. At any time during the trial, or when the trial is up, you can decide what you want to do. If you want to upgrade, we’ll ask for your credit card then. If not, no problem — you can carry on using Unify after 30 days, but with only the options listed on the free account.
If you have a trial of the Individual, Team or Enterprise packages you will be charged automatically the day after your trial ends unless cancelled. There are no contracts so you can cancel anytime.
WHAT ARE YOUR SUPPORT HOURS?
We provide great support as part of the service, Monday – Thursday 9 AM – 5:30 PM GMT/BST and on Fridays 9 AM – 4 PM GMT/BST via the support portal within Unify.
CUSTOMER SUPPORT AT HAND?
We understand that when you’ve got questions, especially when you’re on a tight proposal deadline, you NEED answers. Our customer service specialists are at the ready with friendly, helpful, timely support by email.
We’re here to help, regardless of which you plan you’re on or if you’re just taking us for a test drive.
HOW IS MY DATA KEPT?
When it comes to protecting your private information, we’ve got it covered. We partner with Amazon Web Services, use 128-bit SSL encryption, and create daily backups. And we never, EVER disclose any data to third-parties without your permission in accordance with our terms and conditions.
WHICH BROWSERS ARE SUPPORTED?
The usual suspects. We support the latest versions of Chrome, Safari, Edge and Firefox on Windows and Mac OS.
WHAT LANGUAGES ARE SUPPORTED?
Unify supports the use of all languages. However, the main interface is currently only in English. If you require another language please contact us.
Over 800 users across 5 countries
To find out more about Unify and what it can do for your business please get in touch. We are based on the Essex/Hertfordshire border
If you are passing, pop in for a coffee. Don’t worry we only serve the best!
Address: The Foundry, Parvilles Farm, Sparrows Lane,
Hatfield Heath, Hertfordshire, CM22 7AT, UK
Phone: +44 (0)1279 732436
Business Hours: 9am – 5:30pm GMT/BST Monday – Friday